Sign Language Interpreter - Remote VRS (Pennsylvania)

Sorenson Communications Remote
sign language language interpreter remote vrs sorenson vrs communications interpret english customer service high school interpreter
November 18, 2022
Sorenson Communications
Harrisburg, PA

Essential Duties and Responsibilities

Essential Duties and Responsibilities in ASL -

  • Effectively interpret between American Sign Language (ASL) and spoken English

  • Adhere to all employment labor laws and FCC regulations as they apply to Video Relay Services* Comply with Sorenson standards and policies

  • Demonstrate full compliance with Sorenson Communications customer service guidelines

  • Maintain any national, state, provincial or local licensure and/or certification requirements

  • Possess the ability to work effectively in an environment with limited oversight that may include, but is not limited to call monitoring, mentoring and evaluations

Knowledge/Skills/ Abilities Required

    • Knowledge, Skills, and Abilities in ASL -

  • High School Diploma or equivalent

  • 3+ years interpreting experience (previous VRS experience preferred)

  • NAD level IV/V; or a RID CI, CT, CI/CT, CSC; or NIC, NIC Advanced, NIC Master; or CASLI COI; or hold a state interpreter certificate at the Intermediate or Master Certificate skill levels or have the professional interpreting experience to become a Sorenson VRS interpreter, subject to skill set verification and screening

  • Confident at being able to troubleshoot basic technical issues

  • Able to work in an environment that is fast paced, dynamic, highly regulated, and customer service focused

  • Sit for extended periods of time at a desk using computer and video equipment while processing VRS calls

  • Interpret in ASL and spoken English for extended periods of time

  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments

  • Canadian Interpreters must be active members of CASLI in good standing

Other General Requirements/Additional Notes

This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence and follow all call processing protocols.

Non-Center - At Home Positions Only:

  • Have or have the ability to get high speed internet (meeting Sorenson standards-minimum 10Mbps Up and Down)

  • Able to work minimum hours per week (15PT/32FT) and maintain a flexible work schedule in order to meet the demands of the VRS industry

  • Have lockable room in your home that can be dedicated during working hours. Outside of working hours the room can be used for other purposes

  • Occasional travel may be required

Equal Employment Opportunity

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.


Diploma of High School (required)

3 years: interpreting experience (previous VRS experience preferred) (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Sorenson Communications is an EOE, Disability/Age Employer

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